Back to the Future: A Brand-New Era for APEEE IT Services
Written by Sebastian Guerrero, coordinator of the IT working group
When was the last time that you had to pay overly careful attention when using Google or Amazon, and could not just take them for granted? What about Office365, Uber or even Netflix? That simply does not happen, because these apps and services are now stable and have long since been optimised to become fully user-friendly.
Now, when was the last time that you felt the same way about our school’s work systems? What is your experience using these services? Are you happy? Frustrated? Do you use them every day?
We tend not to expect that our kids’ school services, i.e. the Parents’ Association services, live up to the same standards of quality, but I think that it’s a mistake. If implemented and used properly, these technologies are not only enabling but also transformative. They let us make full use of the range of capabilities afforded by the service provider and let us fully engage with one another, including with other parents who may hold complementary views to ours which we may not have been aware of before.
Over the last year, the APEEE has been working to understand which technologies need to be deployed to provide a better experience to parents, students, and APEEE staff alike (the link between the APEEE and you), and we finally came up with an achievable plan. We are working extremely hard to turn this plan into reality.
The plan encompasses 3 distinct parts.
- The first one involves a full reorganization of our internal IT environment. This will enable our staff to become more efficient, and lessen the time spent on repetitive tasks. Good examples of this are the new Newsletter delivery service and the new internet and telephony services, among other things.
- The second component consists in implementing new features and/or capabilities into services we already provide, such as the cashless payment systems which we are working together with the canteen working group to deploy.
- The last element would be a full revamp of the way we engage with you. I don’t want to spoil the surprise yet, but at some point we’ll make sure that you can seamlessly interact with our staff, independently use fully streamlined self-services, with no further need to contact us for changing bus routes, for canteen choices or even to check your kid’s presence at extra-curricular activities. Basically, we want to bring the APEEE fully into the 21st century.
Neither would we want to stop there: parents should recover the voice they may have been missing, or which may have required too much effort to be heard. As said before, we will deploy transformative technologies that will help streamline the communication structure.
Please let us know your thoughts, about things that you would like to see implemented, and how you would like to interact with us and our services. We endeavour to become closer to you and your needs.
Hoping to hear from you soon,
APEEE IT Working Group